Effective Date: May 28, 2026
Company: Brockett Creative Group, Inc.
Locations: 43 College Street, Clinton, NY 13323 and 712 S. Oceanshore Blvd, Flagler Beach, FL 32136
Contact Phone: (315) 797-5088
Brockett Creative Group, Inc. (“we,” “us,” or “our”) upholds the highest professional standards for data protection, client privacy, and operational integrity. This Privacy Policy comprehensively outlines how we collect, use, protect, and manage your personal data when you visit our digital properties, engage with our web forms, or opt-in to our communication channels, specifically including Short Message Service (SMS) text messaging. We process your Personal Data strictly based on your explicit consent, our legitimate business interests in providing agency services, or the legal necessity of performing our contract with you.
1. Information We Collect and Collection Mechanisms
We collect information through various distinct mechanisms to better understand the specialized needs of the individuals submitting inquiries and to deliver highly customized marketing, creative, public relations, and web development services.
A. Telecommunications and SMS Data If you choose to communicate with our agency via text message or explicitly opt-in to receive SMS communications from us, we collect your mobile phone number and the chronological history of your interactions with our team. This specific telecommunications data is collected explicitly and solely for the purpose of sending you relevant SMS messages and facilitating direct communication with our project managers and support staff.
B. Web Forms and Contact Submissions Information captured in our website’s contact forms, technical support ticket portals, and new business inquiry forms is collected solely to gather the details necessary to fulfill your specific request. This data routinely includes your name, email address, phone number, company affiliation, and detailed specifications regarding your project requirements.
C. Comments and User Contributions When visitors leave comments on our site, our systems collect the data displayed in the comments form, alongside the visitor’s IP address and browser user agent string. This data assists our infrastructure in automated spam detection. An anonymized string created from your email address (commonly referred to as a cryptographic hash) may be securely transmitted to the Gravatar service to verify your user status. The Gravatar service’s privacy policy is available independently. Upon administrative approval of your comment, your profile picture becomes publicly visible contextually alongside your comment.
D. Media and Asset Uploads If you upload images or media assets to our website, client portals, or support ticketing systems, you are strongly advised to strip the files of embedded location data (EXIF GPS) prior to transmission. Visitors to our website possess the technical ability to download and extract any embedded location data from images hosted on our public-facing servers.
2. Use of Information and Telecommunications Parameters
We utilize the personal data you provide strictly for the purposes for which it was originally submitted, which includes corresponding with you regarding sales inquiries, providing technical web support, managing active projects, and other legitimate business purposes such as system security and fraud prevention.
SMS Messaging Disclosures, Consent, and Operations: By providing your mobile phone number and affirmatively opting in to SMS communications, you grant explicit consent to receive text messages directly from Brockett Creative Group, Inc.
Types of Messages: Customers and prospective clients may receive text messages relating to critical project updates, technical support alerts (e.g., website downtime notifications or server maintenance schedules), appointment reminders, administrative notices, and occasional promotional information regarding our digital marketing and web design services.
Rates and Frequency: Message and data rates may apply. Message frequency varies depending heavily on the nature of your active project, the volume of your inquiries, and your interactions with our support and creative teams.
Opt-Out Mechanism and Revocation: You retain the absolute right to withdraw your consent to receive SMS communications at any time, without penalty. To instantly stop receiving SMS messages from our agency, simply reply STOP to any text message you receive from us. Upon receipt of a STOP message, our telecommunications gateway will issue one final automated confirmation message, after which no further marketing, support, or administrative text messages will be delivered to your device.
3. Strict Data Sharing Restrictions and Third-Party Prohibitions
Brockett Creative Group maintains an uncompromising policy regarding the sovereignty and protection of your personal information. Under no circumstances do we act as a data broker.
Absolute Prohibition on Phone Data Sharing: Notwithstanding any other provision contained within this Privacy Policy, phone numbers and messaging data are not sold to third parties. Furthermore, no mobile information will be shared, rented, or leased with third parties or affiliates for marketing or promotional purposes. All the above categories strictly exclude text messaging originator opt-in data and consent; under no circumstances will this highly sensitive telephony information be shared with any unrelated third parties for their own marketing purposes.
Your data may only be shared with verified, enterprise-grade service providers (such as secure SMS messaging gateways, hosting environments, and CRM infrastructure providers) strictly for the technical purpose of delivering the direct communications or services you have specifically requested from our agency. These service providers are legally bound to protect your data and are prohibited from utilizing it for independent purposes.
Embedded Content from External Ecosystems: Articles, case studies, or portfolio pieces on this site may feature embedded content (e.g., video production reels, promotional images, articles). Embedded content from external websites behaves exactly as if the visitor had directly navigated to the host website. These external websites may independently collect data about you, utilize their own cookies, embed additional third-party tracking algorithms, and monitor your interaction with that embedded content, particularly if you maintain an active account and are logged into that external host network.
4. Cookie Persistence and Tracking Technologies
We utilize navigational information and localized cookies to operate, enhance, and securely personalize your experience on our digital properties.
Comment Convenience Cookies: If you leave a comment on the site, you may opt-in to saving your name, email address, and website in cookies for future convenience, preventing repetitive data entry. These convenience cookies persist for one year.
Authentication and Session Cookies: Visiting our login page generates a temporary cookie to determine browser compatibility. This cookie contains no personal data and is permanently discarded upon browser closure. Upon successfully logging in, several cookies are established to save your authentication details (lasting two days) and screen display preferences (lasting one year). Selecting the “Remember Me” option extends your active authentication session to two weeks. Logging out immediately invalidates and removes these cookies.
Publishing Identifiers: Editing or publishing an article generates an additional, localized cookie pointing solely to the post ID of the modified content. This cookie contains no personal data and naturally expires after one day.
5. Data Protection, Infrastructure Storage, and Security Standards
We uphold the highest institutional standards for data protection and platform integrity. Client data, including contact information, support tickets, and telecommunications histories, is stored securely within enterprise-grade digital infrastructure.
Our data storage and processing environments are backed by rigorous internal access controls, advanced cryptographic security measures, and internationally recognized compliance certifications (such as alignment with SOC 2 Type 2 auditing standards). Access to your personal data and telephony information is strictly limited and compartmentalized to authorized Brockett Creative Group personnel—such as designated project managers, web developers, and account representatives—who absolutely require the information to perform their specific operational duties.
6. Data Retention and Your Rights Over Your Data (DSAR)
We securely retain your personal information only for the period necessary to pursue our legitimate business operations, conduct financial audits, comply with complex legal obligations, resolve disputes, and enforce our client agreements.
Data Subject Access and Erasure Requests: If you hold an active account on this site, have previously submitted web forms, or have engaged with our team via SMS, you possess fundamental, enforceable rights regarding your data:
The Right to Access: You may formally request to receive an exported, portable file containing the personal data we hold about you, including any data you have directly provided to us over the course of our relationship.
The Right to Deletion: You may formally request the total erasure of any personal data we hold about you across our web and CRM systems. To execute a data access or deletion request, or to inquire about the specific data protocols we utilize, please contact us directly at our corporate office via phone at (315) 797-5088 or through our official technical support portal.
Please carefully note that the right to erasure is not absolute; it does not extend to data that we are legally, administratively, or securely obligated to retain for tax documentation, legal compliance, contract enforcement, or active fraud prevention purposes.
7. Age Limitations and Children’s Privacy Protections
To the extent prohibited by applicable state and federal law, we do not allow the use of our websites, web forms, or SMS communication services by anyone younger than 18 years old. Our agency services are designed exclusively for adult professionals and commercial entities. If we learn that we have inadvertently collected personal information from anyone under the age of 18, we shall initiate protocols to delete that information from our secure servers as rapidly as technically possible.
8. Modifications to This Regulatory Framework
We maintain the right to correct, update, or otherwise modify this Privacy Policy periodically to reflect enhancements in our operational procedures, changes in our CRM integrations, or evolving legal and regulatory telecommunications frameworks. We encourage visitors, active clients, and partners to review this page periodically to remain fully informed about our data protection protocols.